At Prostavol we want you to be completely satisfied with each order. To make your experience
stress free, we have made returning or exchanging products easy. We are proud to back each order
with a 90-Day Money Back Guarantee and a 90-Day Exchange Guarantee.
Return the empty and unused portion of your product purchased through Prostavol within 90-days of
your order date for a full refund of the product price. Please note that you need to retain and ship
back all bottles if you want to receive a full refund of the product price.
Return and Exchange Procedures:
1. Refunds/Exchanges: Simply contact our customer support center via e-mail at
[email protected], or call us at 1-800-793-4511, M – F 8AM – 8PM EST, Sat 8AM –
1PM EST, for a Return Merchandise Authorization Number (RMA#) or an Exchange
Merchandise Number (EMA#) and the return address.
2. For fastest processing, please return both the empty and unused portion of your product, the
original invoice and your RMA# or EMA#. If you are electing to exchange your return for
another product, sold through Prostavol, of equal or lesser value, please indicate which
product(s) you are requesting in your return.
3. Refunds: All refunds will be issued based on the number of bottles for a specific item is
returned. As an example, if 3 bottles of item A is purchased and only 2 bottles are returned
for a refund, a pro-rata refund of 2/3 of the purchase price will be issued. Refunds are issued
in the order of the lower priced add on item first.
4. Exchange Program: We are happy to offer a 90-days exchange program where you can
return a product and request that we send you a different Thrive Naturals product of equal or
lesser value with free shipping. All exchanges are deemed final sale.
5. Return Postage: It is important to note that return postage is the responsibility of the
customer. We highly recommend using delivery confirmation to avoid any delays. All
packages returned “Refused / Return To Sender” or undeliverable will be refunded the cost
of the product minus the order shipping fee as well as the fee incurred by refusal of the
package, a minimum fee of ten ($10) dollars.
6. Return By Date: All returns and exchanges must be received at our facility within 90-days
from your order date. All charges (excluding shipping and processing fees) are fully
refundable 1 year from the order date. Exchange requests must be received at our facility
within 90-days from the order date.
7. Opened/Empty Returns: Product may only be returned as open or empty if adequate time
has passed to consume the product as directed on the label. As an example, we will not
accept a six-month supply of empty or opened product containers after only two or three
8. All refunds will be processed to the original form of payment within 72 hours of receiving the
package. Please allow up to 5 days for your bank to process the refund. We cannot issue
refunds to a card other than the one used to place the order.